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Single Transactions
A Representative may process
single transactions through the public customer windows at any time during
normal business hours. The Representative must request a new queue ticket after each
single transaction is completed. He/She must sign-in the dealer logbook,
ask for a title queuing ticket and wait until called to the public customer
window.
The Representative may repeat this process an
unlimited number of times. However, all previous transactions must be completed
and cashiered prior to re-signing into the dealer logbook and taking a new Q-Matic
ticket. Tickets will be issued until 5:00pm.
Note:
If transactions are also being processed utilizing the
express wait-on service,
the Representative is required to first wait at the dealer window until all of the express
transactions are completed and cashiered before processing through the public
customer queue.
Additional
guidelines are as follows:
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All work must be complete and ready to process when
brought into the office.
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If the dealer's license is revoked, cancelled or suspended, or if an
unredeemed dishonored check is outstanding, transactions can not be
processed without prior arrangements and appropriate authorization.
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All title work submitted without a Florida driver license or
identification number must be accompanied by a copy of the identification
used to verify the applicant's identity.
(DHSMV_TL-01).
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All Florida driver license or identification numbers that can not be
verified in FRVIS will be returned for a copy of the identification used
to verify the applicant's identity.
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Dealers must provide their state assigned PIN with each group of
transactions as our office is not authorized to keep this information on
file.
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Two renewals will count as one transaction.
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Temporary plates will count as one transaction.
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In most cases, towing & storage companies
will
be directed to use the dealer window to have their transactions
processed. At the discretion of management, towing & storage transactions
may require standard drop-off service.
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Management
reserves the right to make exceptions to these guidelines.
Back to Dealership
Guidelines
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